MAXIMIZING MILLENNIALS – GETTING WHAT YOU WANT FROM GEN Y – MARCH 12 HOSTED BY 4GOOD.ORG

Written by Sherri Petro on . Posted in Blog

Access the FREE White Paper Here: From Jitterbug to Twitter: Motivating Each Generation to Buy Into Your Mission 

GETTING WHAT YOU WANT FROM GEN Y

Thank you for joining us on the webinar. Here is an excerpt from our white paper.

“Communicating effectively is a most desired skill and yet we mess it up all the time! Whether we are communicating individually — face-to-face, via landline, cell, e-mail or text — or collectively through numerous marketing channels, we have issues. How can we make a connection to potential board members as well as clients, donors, volunteers, new employees, peers, supervisor, Executive Director or CEO if we don’t understand the psychology of their generation and cannot communicate in a way they can hear?

Let’s complicate the scenario even further. We are using the same language but we are talking in tongues! The same words mean different things to each generation.

Understanding where each generation is coming from is key to making a connection. We have clues from generational research that tell us what is important and what motivates each. As you create messaging to encourage subscription to your mission in many ways, keep this information in mind.”

Access the FREE White Paper Here: From Jitterbug to Twitter Motivating Each Generation to Buy Into Your Mission

Dealing with Difficult People – It’s Difficult

Written by Sherri Petro on . Posted in Blog

Sherri Petro, President and Chief Strategy Officer of VPI Strategies, represents VPI Strategies on the Expert Panel for Managing Americans. ManagingAmericans.com is a management blog with more than 140,000 readers. Sherri contributes monthly to the Workplace Communication Skills Blog and is one of the most highly read columnists.

DEALING WITH PEOPLE NOT LIKE US – IT’S DIFFICULT!

dealing with difficult peopleIt seems to happen in a lot of workplaces. Someone is difficult. It can be a client, peer or (gulp) your boss.  Or it could be that incommunicative guy in the mailroom, the gossipy sales person, the surly receptionist or the aggressive fill-in-the-blank that puts a crimp in your day.

Might be that new Gen Y that asks too many questions, texts too much and talks too little. ENTITLEMENT! Could be the very direct Gen X who leaves the desk at 5 PM with work still to be done. UNCOMMITTED!  How about that Baby Boomer who called the two hour meeting so she could introduce a new process and all you’re concerned about is getting to the bottom line? TALK, NO ACTION!

In workshops I have conducted it is evident that the concept of being difficult is user-defined.  While there may be some similarities in types, what difficult means depends upon one’s own triggers.  From, “He punched his fist through the wall!” to “She doesn’t say hello each morning,” difficult is relative.  It behooves us to think of why the person triggers our reaction.

What is it…an attitude, a behavior or a lack of aptitude? Are they not doing their job?  Are they trying to do yours?  Is their energy too negative, too positive or too …blah? Identify your trigger so you can manage your own behavior.

Sounds simple enough, but the truth is that many want some magic bullet for getting along with them or simply have them disappear. Since door number two is unlikely, let’s deal with door number one. According to the authors of “Dealing with People You Can’t Stand”, Dr. Rick Brinkman & Dr. Rick Kirschner, there are four approaches when coping with difficult people:

    1. Do nothing
    2. Walk away
    3. Change your attitude
    4. Change your approach in dealing with them

Read the full article about Dealing with Difficult People on Managing Americans.

HEY, HOT HEAD, DON’T SAY IT! 5 STEPS TO BETTER EMOTIONAL INTELLIGENCE

Written by Sherri Petro on . Posted in Blog

better emotional intelligenceManagingAmericans.com is a management blog with more than 140,000 readers. Sherri Petro contributes monthly to the Workplace Communication Skills Blog and is one of the most highly read columnists.

THIS MONTH’S ARTICLE TEACHES 5 STEPS TO BETTER EMOTIONAL INTELLIGENCE.

You know you want to.  In fact you’re dying to pop off some expletives that would make Mom turn ten shades of red.  Whether you receive news about a coming reorganization, unrealistic client deadline or one of your peers being absent AGAIN, you’ve been triggered. Whatever you’re thinking at this exact moment, don’t say it.  And, please, please, please don’t e-mail it or text it either. Easy up on that trigger finger, pard’ner.

The news you received is out of your control.  Swearing up a storm may relieve your pressure, but it could make your peers mighty uncomfortable. Talk about ruining that personal brand you have been trying so hard to create!

This is about increasing your emotional intelligence.  Just how great of a teammate or promotable person are you if you lose your cool?  Why diminish your chances — certainly not in a situation that is uncontrollable — even though it may seem like perfectus momentus for a rant? (Can anyone else hear Kelly Clarkson belting out “A Moment Like This” right now?)

How about taking another tact?  There are choices that won’t get your butt in a sling with your coworkers, cause you to be labeled a misfit or possibly omitted from the promotable list.  What can you do instead?

Here is Sherri’s advice on five steps to better emotional intelligence featured on the Managing Americans Blog.

Talk to Me In Pictures: Workplace Visual Communications

Written by Sherri Petro on . Posted in Blog

workplace visual communicationSherri Petro, President and Chief Strategy Officer of VPI Strategies, represents VPI Strategies on the Expert Panel for Managing Americans. ManagingAmericans.com is a management blog with more than 140,000 readers. Sherri contributes monthly to the Workplace Communication Skills Blog and is one of the most highly read columnists.

This month’s article is “Talk to Me In Pictures”.

Quick. Think fast. What’s your first thought when I say “workplace communication?”

Did you think of written communication like texts, emails, memos, policies or reports?  Did you think of verbal communication like phone calls, meetings, one-on-ones or the grape vine?  Perhaps workplace miscommunication — a conflict, a rant or your boss’ nonverbals during your last interaction – popped into your mind.

I’d wager that if I ask the same question in a handful of years, there will be another category that will be top of mind.  If communication is all about getting the point across, we have evidence we have another option we really should be considering just as important – visual. 

Why?

According to Neil Fleming’s VAK theory, 65% of us are visual learners versus auditory or kinesthetic.  Look it up on Google.  It’s been touted for years so why should we start thinking of visual communication like we think of written and verbal communication?

It’s not like imagery is news. Marketers, graphic designers, movie-makers and curriculum developers have already built their careers on this knowledge. We’ve all seen ways we can communicate visually with some functionality in the software that allows us to communicate with each other from bar charts in Excel to Smart Draw in Word and red flags in Outlook (Can you tell I use a PC?).

I am talking about something that goes beyond.  It’s not new as much as using this tacit knowledge in how we communicate more effectively at work.  Let me make my case and give you four reasons I am calling this a bonafide trend of importance!

Workplace Visual Communications: 4 Reasons Why It’s Trending

Read the rest of the article about Workplace Visual Communications: 4 Reasons Why It’s Trending on Managing Americas.

Sherri Petro’s generational consulting firm, VPI Strategies, is expanding!

Written by Sherri Petro on . Posted in Blog

generational consultingEstablished in 1999, Sherri Petro’s generational consulting firm, VPI Strategies, is expanding with an office relocation, office addition and new partners.   After persevering through the lean economic years, the company is thriving with its smart growth strategy.

Read the full blog post here and learn how Sherri Petro and VPI Strategies can help your organization thrive.